What Data We Collect and Why We Use It
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through JazzCash, Easypaisa or Raast, we record transaction references — not your full wallet PIN or mobile banking password. Device identifiers and session data are logged to
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detect unusual login activity and keep your account safe. We may also collect your IP address to determine whether access is permitted under local law in your region of Pakistan. This data is used strictly to operate your account, process payments, respond to your support queries,
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and meet any obligations that apply where local law permits our services. We do not sell your personal information to third parties. Data shared with payment processors — such as the mobile wallet networks you use — is limited to what those processors need to complete
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your transaction. You can request a summary of the data we hold on your account at any time by contacting our support team. Retention periods vary by data type: active account data is held while your account remains open, and transaction records are kept for as
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long as applicable legal or regulatory requirements in eligible regions demand.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.